About Terms & Conditions
The acceptance of all reservation is subject to these booking conditions which form a contractual relationship between Luxury Cruise Mekong and its clients. It is important that clients understand these conditions before booking with us
Our rates are net and quoted in US dollars, applied per cruise section, package deal and/or transfer section. Rates will be updated on our website annually.
- In-depth consultancy of cruise & transfers
- Personal back up 24/7 during your trip
- Any package deals booking
- Your selected cruise boat
- Your selected transfer
To make a reservation, Luxury Cruise Mekong requires names in full (as per passport) of all passengers. Reservation for a chartered cruise or the use of 4 cabins or more at the same time should be notified to us in order to get the special discounted rate and conditions
Cruise reservation will be confirmed within 2 days and require a 30% DEPOSIT
Child under 5: free of charge sharing bed with parents
Child under 11 (or 12): 50% of charge sharing bed with parents (subject to specific cruise’s policy)
Payment in full is due no later than 45 days prior to the date of services. Failure to pay by the due date may result in the cancellation of the booking. Method of payment will be subject to the flexible choices offered in our Payment section.
Cancellation & amendment
Amendments within 15 days of departure may be regarded as a cancellation and subject to cancellation fee. If you need to cancel a booking, notification in writing must be made to Luxury Cruise Mekong. The following cancellation fees will be applied as:
- Less than 45 days before departure: 70% of total cost refundable
- Less than 30 days before departure: 40% of total cost refundable
- Less than 15 days before departure: 100% of the total cost non-refundable
No refund will be given for unused or canceled services once the tour has commenced
Vouchers will be issued after the confirmed booking and completed payment. Our voucher of services will be sent by e-mail/fax or snail mail to passenger.
We strongly recommend that a comprehensive travel insurance policy is purchased at the time of booking your trip. Ask your travel agent or have our sales experts reviewed your insurance policy.
Our price does not include travel insurance, passport and visa fees, gratuities, laundry, phone calls and other communication costs, drinks, meals not listed in the itinerary, and all items of a personal nature. Luxury Cruise Mekong is also not responsible for any loss, injury or damage sustained by passengers incurred due to delay, accidents, natural disaster, political actions and unrest and must be borne by passengers. Airline schedules and local conditions may affect accommodation and itineraries. Should this occur, we will endeavor to substitute a suitable arrangement of similar value.
Account name: Indochina Voyages Travel & Trading Limited
Account number: 0011003545320
Bank name: Vietcombank Operations Centre
Bank address: 31-33 Ngo Quyen, Hanoi, Vietnam
Swift code: BFTVVNVX001
Secured Credit Card Online
Payment made by credit card, the banking service fee applied is 3% of the total amount. Please provide us four (4) required information as below. Our accountant will create a secured invoice link and send to you. Just open the link and settle your payment on it.
Your name in full (card holder)
Your home address
Your telephone number
Your active email address (frequently used one)