Frequently Asked Questions - Luxury cruise Mekong

Q: When is the high water season for Mekong cruise?
From mid-Aug to early Mar as of annual occurrence

Q: When is the low water season for Mekong cruise?
From mid-Mar to early Aug as of annual occurrence

Q: How far in advance should I plan for my cruise?
If your heart is set on a particular cruise and itinerary, it is best to plan as far in advance as possible

Q: Will the rooms have air-conditioner or heater?
Absolutely yes, and the crew will instruct you how to use it

Q: When is the best season for cruise rates?
In the summertime, we run the Summer Deals which lasts from May to Aug, due to the low season for the inbound industry

Q: How is the food in our cruise?
95% of our clients rated the meals as “superb”, most of the dishes are fresh and sumptuous local food. Travelers with special dietary needs should advise us at the time of booking so we can arrange for special meals

Q: Is medical emergency aid within reach during our cruise?
Virtually every cruise ship has a fully-equipped medical facility and well-trained staff to handle almost any emergency.

Q: Is cruising affordable and a good vacation value?
Yes! There are cruise vacations to suit every budget, from the cost-conscious to the most luxurious. Even more important, a cruise offers the best travel value for your money with all inclusion of meals, your cabin, onboard daytime activities, nighttime parties, and entertainment.

Q: With various cruise itineraries, it’s hard to decide which one is better for us?
It’s up to your time frame, money matter and how far you are keen on water cruising. Browse for the most suitable itinerary in our cruise collection.

Q: Is the ice (or ice-cubes) safe for our drinks?
Positive, clean and purified ice-cubes are always available on board.

Q: Will all the cruises take a credit card for our expenses on board?
All our cruises accept major credit cards (Visa, MasterCard). While on board, cash is king

Q: Do I need to tip the crew?
That is a personal choice, depending on how satisfied you are with the services offered and how generous you are.

Q: Should we lock our cabin while we are on the sundeck?
Though the crew is nice & friendly people, it’s better to always lock, just in case.

Q: Can we carry our own wine or alcohol onboard?
Yes, the crew will happily provide glasses but you should expect a service charge to be applied.

Q: If we travel with children, are extra-beds available?
Please advise our experts of the children’s age for a proper answer. Different cruise has a different child policy.

Q: Is it safe to stay overnight on the cruise?
Your safety is our first priority. The ship is fitted with modern smoke detectors, fire alarms, extinguishers, sprinkler systems and life rafts.

Q: Is there an electricity supply aboard the cruise?
230 volts two round pin type, same as in Continental Europe – on board are various adapters for different types of plugs you may carry along.

Q: How do we pay when we wish to book with you?
We offer two ways of payment as below:

Bank Transfer

Account name: Indochina Voyages Travel & Trading Company Limited
Account number: 0011003545320
Bank name: Vietcombank – Operations Centre
Bank address: 31-33 Ngo Quyen, Hanoi, Vietnam
Swift code: BFTVVNVX001
Website: http://www.vietcombank.com.vn

Credit Card Online

Payment made by credit card online, the banking service fee applied is 3% of the total amount. Please fill out the Credit Card Online Secured Invoice link which will be sent to you with full required information ( card-holder must be our passenger/client)

Q: When is my final payment due?
Final payments are due 45 days prior to travel. Your e-mail confirmation and the invoice you will receive in the mail will indicate the actual final payment date for your trip. We will contact you prior to the final payment date as a reminder. Regardless of booking made within 30 days, Full payment shall be required.

Q: Can I get a special diet?
Most ships can accommodate salt-free, low-carbohydrate, low cholesterol, Kosher, or other dietary preferences. However, this request must be made in advance, so be sure to advise our cruise expert when you book your cruise.

Q: Is there any special requirement for attires onboard?
Many cruise lines now feature a more relaxed and casual approach to dress throughout the cruise — while on others, formal dinners or parties are part of the fun.

Q: What if I need to cancel or change my itinerary?
We offer a change to your dates, if required, at no additional cost as long as you give sufficient advance notice and availability exists. Cancellations involve a cancellation fee, which depends on how far in advance you cancel. Please review our “Booking guide”.

We are Mekong Experts

With over 20 years’ experience in the field of travel and cruise industry, combined with authentic local insights, we will help you make the best of your Mekong cruise.

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